Welcome to LISTENTOTHEICE.COM where we take hospitality very seriously!
It doesn’t matter what kind of establishment you are in, we strongly believe that your Brand needs to “behave” like you belong to a FIVE-STAR Hotel Chain and be synonymous with professionalism and class, meeting a wide range of criteria to earn the prestigious FIVE-STAR title.
Guests must be greeted genuinely by staff and the cleanliness, maintenance, hospitality and delivery of services must adhere to an extreme high standard.
How to impress your guests and exceed their expectations?
We’ll be delighted to take this path with you to make these concepts ABSOLUTE priorities in your business.
Besides, in order to start our journey together, we would like to suggest you to join the ListenToTheIce “Tribe” through the form below, as we are so excited to share two amazing resources with you!
The first one is about discovering what guests are dreaming to see into the best Bars on heart through our exclusive free PDF full of guests’ feedback, memories, celebrations and dreams.
The second one is about how to use the right words when communicating with your guests face to face, by email, through your printouts and menus or on your social media platforms and websites.
By joining, we’ll make sure you also receive the latest updates about our activities.
Finally, you can click the link below to access the amazing content of our Blog that will add real VALUE to your Business!
To your success!
Max La Rocca and the ListenToTheIce Team